Intercontinental Costa Rica At Multiplaza Mall By Ihg | San Jose (San Jose) ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

In Front Of Multiplaza Shopping Center, San Jose (San Jose), Costa Rica, 11856-1000

“The hotel's location near Multiplaza Mall is incredibly convenient!”view full review

Intercontinental Costa Rica At Multiplaza Mall By IHG is a luxurious urban retreat featuring the largest urban spa in Central America, three heated outdoor pools, and four diverse dining options. Positioned within the Multiplaza Mall complex, this 5-star hotel offers a range of exclusive amenities, ideal for both leisure and business travelers.

Rooms & Amenities

The guest rooms at Intercontinental Costa Rica At Multiplaza Mall are equipped with soundproof windows, 300 thread count Egyptian cotton sheets, and feather pillows. Each room features a 48-inch smart TV, multimedia connector, high-speed internet access, and a spacious work desk, ensuring a restful stay.

Dining & Lounge

Dining options include four restaurants: The Market, Factory Steak & Lobster, NAU Sushi Lounge, and Pimento, offering a range of culinary experiences from Asian-inspired dishes to fine Italian meals. Guests can also relax at the Zambra lobby bar, which serves artisan cocktails and tapas-style dishes.

Leisure & Wellness

The hotel's spa, SPA InterContinental, features 12 treatment rooms along with facilities like steam and sauna, making it the largest urban spa in Central America. There is also a state-of-the-art fitness center and three heated outdoor pools for leisure and relaxation.

Business & Location

Intercontinental Costa Rica At Multiplaza Mall offers a versatile Convention Center with 21 meeting rooms for business needs, accommodating events of various sizes. The hotel is conveniently located near transport options including Tobias Bolanos International Airport, and cultural landmarks such as Museo de Oro and Parque Diversiones.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium King Room Balcony Club Lounge Access

Max:

2 persons

435 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Classic Room

Max:

2 persons

325 sq. feet

Bed options:

2 Single beds

Shower

Coffee machine

room details

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Premium Twin Room Lounge Access

Max:

2 persons

325 sq. feet

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

San Jose (San Jose) 5.2 mi

Airports

Tobias Bolanos International (SYQ) 6.0 mi

Juan Santamaria International (SJO) 11.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Dining Experience

“During my stay, I had the pleasure of dining at both Pimento Italian and the Market Cafe. Each meal was either very good or excellent, with the dinners particularly standing out. The Italian restaurant served some of the tastiest pasta I've ever had. The atmosphere was cute, and I loved the opportunity to try local beer while enjoying the pleasant service.” view full review

Comfortable Stay

“I stayed in a room on the sixth floor with a fine view of the pool and landscaping, along with mountain views. The room was not only attractive but also very comfortable, with thoughtful details like glass glasses in the bathroom and three waste baskets-one for each area of the room. I appreciated these little touches that enhanced my overall experience.” view full review

Relaxing Pool Area

“I couldn't find time to enjoy the pool during my visit, but I must say it looked very nice and well-maintained. The pool area was set in a lovely garden environment and appeared to be a perfect spot to unwind. I noted that there were guests who shared their enjoyment of the space, making it a highlight of their stay.” view full review

Modern Bathroom Amenities

“The bathroom in my room was modern and well-equipped, a nice surprise. I appreciated the cleanliness and quality of the bath provisions. Although I had a few minor concerns about the overall spaciousness, the facilities were adequately updated and added to the comfort of my stay.” view full review

General

No smoking on site
Free Wi-Fi
On-site car park
Handicap parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Golf course

Services

Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool

Spa & Leisure

Infinity pool
Plunge pool
Heated swimming pool
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Hot spring bath

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

In Front Of Multiplaza Shopping Center, San Jose (San Jose), Costa Rica, 11856-1000

Map view

In Front Of Multiplaza Shopping Center, San Jose (San Jose), Costa Rica, 11856-1000

City landmarks

Theme Park

Parque Diversiones

2.0 mi

Mall

Avenida Escazu

4500 ft

Landmark

Mercado KM0

4600 ft

Shopping Area

Multiplaza

3100 ft

Mall

Distrito 4

2500 ft

Landmark

Alto de las Palomas

4200 ft

Casino

Grand Casino Escazu

4600 ft

Zoo

Herpetological Refuge Costa Rica

1.3 mi

Landmark

Pico Blanco Hiking

1.4 mi

Landmark

W22 Galeria

1.3 mi

Landmark

Ceramica Las Palomas

1.4 mi

Landmark

El Pueblo

1.7 mi

Landmark

Congo - Costa Rican Handmade Gift Shop

1.6 mi

Event hall

Centro Nacional de Congresos y Convenciones de Costa Rica

2.0 mi

Landmark

Parque de Pueblo Antiguo

2.0 mi

Landmark

Escape Room Costa Rica

1.8 mi

Theme Park

Pueblo Antiguo

2.0 mi

Mall

Container Platz

1.9 mi

Landmark

The Workshop Souvenirs Costa Rica

2.0 mi

Church

Iglesia Pueblo Antiguo

2.1 mi

Market

Feria Del Agricultor Santa Ana

2.1 mi

Landmark

Butterfly Kingdom Costa Rica

2.3 mi

Mall

Santa Ana Town Center

2.4 mi

Mall

Plaza Mayor

2.4 mi

Casino

Fiesta Herradura

2.3 mi

Landmark

Rohrmoser

2.7 mi

Mall

Mall Real Cariari

2.5 mi

Park

Parque del Cafe

2.5 mi

Landmark

Jurassic World

2.5 mi

Nearby

Calle Multiplaza

1600 ft

Restaurants

The Market

0 ft

Real InterContinental Costa Rica In Front of Multiplaza Shopping Mall

Factory Steak and Lobster

100 ft

Frente al Centro Comercial Multiplaza Real InterContinental Hotel

Pimento

0 ft

Hotel InterContinental in fron of Multiplaza Shoping Center

Hooligan's

1100 ft

Route 27 Multiplaza Escazu

Bruno's Restaurante

2300 ft

Multiplaza

Le Petit Chez Christophe

1.6 mi

Multi Plaza 2do Piso

Gran Inka

1.6 mi

Multi Plaza En la entrada principal de la quinta etapa

Chili's Grill & Bar

2400 ft

Multiplaza Escazu

Cosi

2100 ft

Distrito 4

Reviews and Ratings

Reviews from guests about their experience.

Peter

United States, March 2025

6.0/10

I had a mixed experience at the Intercontinental Costa Rica. The ambiance and cleanliness of the hotel were impressive, with a beautiful lobby and nice pools. However, the service was lacking, especially in the pool area which ran out of towels and took a long time to replenish. My room had some cleanliness issues, but the breakfast buffet made up for some of the drawbacks. Overall, it was good but not quite what I expected from a luxury hotel.

Rooms

6.0

The room had a great vibe with nice bedding, but there were issues like mold in the bathroom and a need for better air conditioning. Also, I felt the cleanliness could be improved.

Service

5.0

Service was poor at times, particularly in the pool area where I had to chase down staff for towels and didn't receive timely assistance in several situations.

Location

9.0

The hotel's location is a plus, right across from the Multi-Plaza Mall which is very convenient for shopping and dining options.

Dining

8.0

Breakfast was the highlight, offering a wide variety of delicious options, and my dinner experience was nice with efficient and friendly service.

Facilities

6.0

The hotel had impressive facilities like two pools and multiple restaurants, but issues with cleanliness and service detracted from the overall experience.

Michael

United States, January 2025

6.6/10

My stay at the Intercontinental Costa Rica was elegant and comfortable, boasting a beautiful pool area and spacious rooms. However, I experienced a few service hiccups that took away from the overall experience. Disappointments included delays in room service and a lack of attention during check-in. Still, the atmosphere and dining options were good, making it a solid choice if you find yourself in San Jose.

Rooms

8.0

The room I had was spacious and well-furnished, featuring Byredo amenities, but it could use some updates. The bathroom was large and nice, which I appreciated, yet the overall decor felt a tad tired.

Service

7.0

While the staff were generally friendly and helpful, I encountered long wait times during check-in and delays in getting items I requested, like a bathrobe.

Location

9.0

The hotel's location next to Multiplaza Mall was fantastic for shopping and dining. It's a great spot to unwind after a day of travel.

Dining

10.0

I had a fantastic dining experience at the hotel's restaurant, with a delicious menu that was savory and well-presented. Eating outside by the pool was an added bonus.

Facilities

9.0

I liked that the hotel offers a full spa and multiple dining options, including 24-hour room service, which was convenient for my needs.

Jim

United States, December 2024

6.2/10

My stay at the Intercontinental Costa Rica was a mix of highs and lows. The location was fantastic, right across from Multiplaza Mall, making shopping easy. However, the service at the front desk was quite slow, which was frustrating. Overall, I found it decent for a business trip but not ideal for leisure stays.

Rooms

6.0

My room was spacious and clean, though it showed some wear. The linens and Byredo amenities were lovely, but I felt the need for a fridge and better air conditioning after dealing with the humidity.

Service

6.0

The staff was polite and helpful, especially when language barriers arose. However, the service was inconsistent, particularly at the front desk, where I experienced delays at check-in and check-out.

Location

9.0

The hotel's location is a significant advantage. It's just a short walk to the Multiplaza Mall, which has a wide variety of dining and shopping options.

Dining

7.0

I enjoyed the breakfast buffet, although I found it slightly overpriced. The restaurant options were good, with a nice mix of traditional and western dishes, but my experience at the market restaurant was disappointing due to a raw seafood order.

Facilities

5.0

The hotel features a pool and a spa, which I found quite appealing. However, the gym left much to be desired, appearing as a makeshift setup.

Ryan

United States, November 2024

6.2/10

I had a decent stay at the Intercontinental Costa Rica at Multiplaza Mall, though there were some notable pros and cons. The location was fantastic, right across from a mall with plenty of dining options, and the hotel had a lovely atmosphere with beautiful gardens. However, the room I stayed in felt cramped and the bathroom showed some signs of wear and could use maintenance. Overall, it's a solid choice for a short visit, but there are areas for improvement.

Rooms

6.0

The room was comfortable, but it felt cramped with limited space. I encountered issues with cleanliness and maintenance, specifically with mildew in the bathroom.

Service

7.0

The service was friendly, but I experienced delays when requesting amenities like a hair dryer and had to wait too long for help with my bags upon check-in.

Location

9.0

The hotel is in a prime location, right across from Multiplaza Mall which made it easy to access shopping and dining options. The area felt safe and was surrounded by greenery.

Dining

8.0

I enjoyed dining at The Market, which offered a great variety of delicious meals including a wonderful breakfast. The service was attentive, and I appreciated the quick coffee refills.

Facilities

7.0

The pool area looked inviting, and the hotel offered a range of amenities. Despite being well-maintained, I didn't get the chance to enjoy the pool during my stay.

Edgar

United States, October 2024

6.4/10

I enjoyed my stay overall at Intercontinental Costa Rica. the cozy rooms and superb breakfast buffet were highlights. However, I was disappointed by the early morning remodeling noise that disturbed my sleep. While the location is convenient near a shopping mall, the experience could be improved with better sound insulation and maintenance of facilities.

Rooms

7.0

The room I stayed in was spacious and clean. though I noticed some wear and tear, particularly with the old bathrooms and a crack in the sink. The air conditioning took time to cool the room.

Service

8.0

The staff were friendly and accommodating, providing great service throughout my stay, especially during breakfast.

Location

8.0

Located in the upscale suburb of Escazu. I appreciated being close to the Multiplaza Mall, making it easy to shop.

Dining

9.0

The dining options were excellent. I particularly enjoyed the breakfast buffet and the choices at the on-site restaurants.

Facilities

8.0

The hotel features several amenities including a full spa, pool, and fitness center, which added to the relaxation of my stay.